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Where Companies Go Wrong with Social Media

From “Radio Sales Today” on 9.13.13 For all the talk of the game-changing nature of social media, most companies do a poor job of embracing its opportunities and managing its risks, according to Vincent Schiavone, co-founder and chief executive of ListenLogic, which provides social media monitoring services. Abundant support for a jaded view of corporate…

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Make your social media simple; and then simplify it some more

The most common error we see with any potential client’s social media is their complexity. “Complexity doesn’t really work in social media. People are trying to create this social engagement and turn it into this multi-tiered, multilevel challenge to get people to do X,Y,Z,” says [GetGlue CEO Alex] Iskold. “The simplest things on GetGlue and…

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Does my business need a website? YES

Our friends at HubSpot made a really cool infographic of the “Top 3 reasons why your business needs a website” and we agree! 1. Perceived Value:  7 out of 10 customers look up a business online before going into a store.  We’ll take it a step further and throw in one of our favorite stats:…

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Know your target audience, then pick your advertising, not vice-versa

In the last month or so, we’ve noticed that a few local businesses are using advertising to generate awareness and bring in new customers. But what we’ve also noticed is that the advertising mediums might not align correctly to the right target audience they’re seeking. For example, a lawn and garden shop looking to sell…

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Abercrombie & Fitch article bites a second time, this time virally

I guess that any attention is good attention in the retail biz, but I have to say that whoever recycled the 2006 Salon article titled The Man Behind Abercrombie & Fitch missed the mark. Was this a disgruntled employee, a customer who felt less than welcome (and of course, that is wrong on all levels),…

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Embrace targeted, direct mail

No doubt, digital marketing, social media marketing and online platforms is the name the marketing game in 2013. Read DON’T BLAME THE ECONOMY, BLAME YOUR WEBSITE , WHAT IS INBOUND MARKETING? , YOUR WEBSITE IS YOUR VIRTUAL STOREFRONT , SAY WHAT? CONTENT IS KING ON YOUR WEBSITE But what about an almost forgotten (by many…

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Five Common Restaurant Facebook Page Mistakes

Five Common Restaurant Facebook Page Mistakes Facebook is certainly NOT the “end-all, be-all” of online marketing. But, it sure can play an important role. And, if it’s not done well, a poorly managed Facebook page for a restaurant can result in missed opportunity, to say the least. Worst case…it could be providing wrong information or…

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Small Business Guerrilla Marketing 101

There’s a misconception in big US cities that small business owners from “Small Town America” just don’t get it when it comes to Marketing. In reality, that’s not the case at all. The fact is that most small business owners everywhere in the world are busy doing what they need to do: Running their businesses.…

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McDonald’s focusing on customer service, and so should you

Even through a successful run during the recession with adding high end and lower end food options, McDonald’s customers felt that the customer service slipped. McDonald’s is “pushing franchisees to improve staffing and service amid mounting complaints about rude employees.” But most of us might think that it stops there. Just tell your minimum wage…

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